WORK EXPERIENCE

Mar 2023 – Present

AGILE COACH

Royal Canin | FMCG / e-Commerce | France

Drove the implementation of a knowledge management system, established collaboration and expertise sharing between deployment, business and regional operations teams
Coached e-commerce platform development teams on product backlog management
Performed training on agile planning and collaboration tools for product owners
Implemented AI copilot to reduce the average time spent searching for relevant expertise by 80%

Mar 2021 – Oct 2022

CHIEF PRODUCT OFFICER

McDonald’s | Restaurants / e-Commerce

Spearheaded the digital transformation initiative by launching a mobile app ordering service in 850+ restaurants, securing business operations during the pandemic and generating 35% of incremental sales

KEY ACHIEVEMENTS 🌟

Conducted user research and data analysis to identify growth opportunities for enhancing the customer journey and collaborated with a cross-functional team on features, resulting in increasing mobile app MAU by 45% and transaction frequency by 25%
Coordinated the three teams (mobile app, customer data platform, promo campaign engine) to deliver personalized offer mechanics based on big data processing and deep learning algorithms to increase customer engagement by 50%

PRODUCTS 📦

Aug 2019 – Mar 2021

CHIEF PRODUCT OFFICER

Mobile TeleSystems PJSC | Digital Services Provider

Directed the development of a centralized customer identity and data management platform to enable cross-sales across diverse b2c/b2b services of the digital ecosystem with a unified user experience, which generated an additional revenue stream for the business

KEY ACHIEVEMENTS 🌟

Interviewed customers to research their behavior for creating a user experience that enhanced conversion in digital services by 60%
Launched the platform monetization capabilities for external partners (b2b2c model), gaining a 180% annual ROI

PRODUCTS 📦

Sep 2017 – Aug 2019

SENIOR PRODUCT MANAGER

Mobile TeleSystems PJSC | Digital Services Provider

Led a cross-functional team to develop and deploy a centralized customer authentication solution for multiple digital services to reduce the company’s TCO

KEY ACHIEVEMENTS 🌟

Monitored the product performance to find growth opportunities, resulting in enhancing the registration/login user experience and raising conversion by 30%

PRODUCTS 📦

Oct 2015 – Sep 2017

PRODUCT MANAGER

NetCracker Technology Corporation | System Integrator

Led an internationally distributed team of developers to create a marketplace of integrated partner solutions for various customers worldwide to improve project delivery time by 75%

PRODUCTS 📦

Aug 2012 – Oct 2015

PROJECT MANAGER

RAD Data Communications LTD | Hardware/Software Solutions Vendor

Governed a feature development for service providers to create solutions for reducing project deployment time by 85% and increasing customer 90-day retention by 23%
Elicited customer requirements, performed technical consultation and gap analysis, designed solution architecture, led the service deployment, and conducted user acceptance testing

PRODUCTS 📦

Sep 2009 – Aug 2012

SYSTEM ENGINEER

RAD Data Communications LTD | Hardware/Software Solutions Vendor

Designed the mission-critical service architecture, performed the solution infrastructure deployment and workflow automation for telecommunication providers and transport communication systems
Implemented the data exchange process (integration) between various software and hardware components
Developed the functional components for the front-end user interface of the service level agreement monitoring software
Provided pre-sales consultations, post-sale customer support and training

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